My Leasebike

Congratulations on your new lease bike from Arval! Besides being the most relaxed way to get from A to B, with this choice you're also contributing to a better world. To enjoy your bike to the fullest, we'd like to help you on your way through the information on this page.

If you still have any questions despite this page, please contact the Arval driver team. The driver team will be happy to help you on Mondays to Thursdays from 8 am to 8 pm and on Fridays from 8 am to 5.15 pm. The driver team can be reached by phone at 030 602 41 41 and by e-mail at driverteam@arval.nl. We hope you'll thoroughly enjoy your bike and wish you many safe kilometers!

Note: Dutch version of this page here.

Practical information

Bicycle maintenance

The safety and reliability of your bike is kept optimal through proper use. Therefore, please read the instruction booklet of the bike. If your bike is in need of maintenance, please contact the Arval driver team on 030 602 41 41. In addition, you can actively contribute to the maintenance of your bike by paying attention to the following:

• Please have maintenance carried out exclusively by one of Arval's selected maintenance partners.
• Regularly check the tire pressure. Our advice is to perform this check at least monthly.
• If you're planning to fit any accessories at a later stage at your own expense, please consult Arval first.
• More handy tips for maintenance can be found on this page.

How to act in case of damage?

• Always call in the police in case of physical injury, theft or vandalism.
• Write down the name and address of witnesses.
• Contact Arval and mail the fully completed and signed claim form within 48 hours to damage.nl@arval.nl.

Replacement bicycle

When repairs to your bike take longer than 24 hours, you are entitled to a replacement bike. If repairs can be completed within 24 hours, a replacement bike is not included.

Usage outside of working hours and by third parties

You're also allowed to use the bike outside of working hours. Use of the lease bike by third parties is also allowed. If it concerns a speed pedelec, the rider must be in possession of a valid moped driving license (please check validity within the Netherlands) and handle the bike carefully.

Can I take my bike with me on vacation (abroad)?

You can take your lease bike with you on vacation, including abroad. However, outside of the Netherlands you are not entitled to breakdown assistance from the ANWB. Make sure you have a bike carrier that is suitable for the weight of your bike.

Breakdown

You are entitled to daytime and nighttime assistance from the Wegenwacht (ANWB roadside assistance) and the ANWB in the Netherlands. In case of a breakdown on the road, please contact Arval on +31 (0)30 602 41 41.

Charging and loading costs

Charging an electric bike is your own responsibility. The costs of this are therefore not reimbursed.

Personal data

Your personal data will be used in accordance with European privacy legislation (GDPR) and the Telecommunications Act. A privacy statement can be found at arval.nl/privacy.