Are you returning an Arval lease vehicle? Please take a look at the return guide in the My Arval Mobile app or on My Arval.
HOW DO YOU RETURN THE VEHICLE?
Your vehicle must be clean upon return.. If the inside and outside of the vehicle are not clean, then cleaning costs will be charged to your employer, who may pass these costs on to you.
Do not forget to remove your personal belongings from the vehicle. . For example, your parking permit, CDs in the CD player or a USB stick. We also recommend that you delete your personal data from the telephone and navigation system.
Options and accessories that you have paid for yourself, may only be removed if doing so leaves no visible damage to the vehicle. If doing so has in fact caused visible damage, we will charge the repair costs to your employer. They may pass these costs on to you.
WHERE DO YOU RETURN THE VEHICLE TO?
When you collect a new Arval lease vehicle from the dealer, you can leave your current vehicle behind with them.
The dealer will bring you your new vehicle, and you are expected to turn your own vehicle over to our driver. If you receive a new lease vehicle from a different contract hire company, or if your current vehicle is not being replaced, then please call the Arval driverteam on 030 602 41 41 to return the vehicle.
You and your employer remain responsible for the lease vehicle until it has been signed off. You can only sign off the vehicle once it, along with its equipment and documents, are at Arval's disposal. We arrange the transport of your lease vehicle to the Arval return station where we inspect the vehicle.
YOU MAY CUT THROUGH THE FUEL CARD(S) AND DISPOSE OF THIS WITH OTHER PLASTIC!
WHAT ELSE WILL YOU NEED TO RETURN WITH THE VEHICLE?
- the vehicle registration documents
- the proof of the periodic motor vehicle test
- The proof of the insurance
- the master key, spare key(s) and the remote control(s)
- the radio, alarm and start lock PIN codes
- the radio and/or navigation system with (detachable) front panel
- the maintenance booklet and the instruction booklet
- the spare wheel or the repair system (tyre-fit) and the jack
- the supplied options and accessories, and the nipple connector for wheel bolts of light-alloy wheel rims
- (rear) parcel shelf or luggage compartment roller
- rear headrests
- charge cable(s) if the vehicle is electric.
WHO INPECTS THE VEHICLE FOR DAMAGE?
You must report all damage to the vehicle within 48 hours of its occurrence or discovery to Arval. Once the vehicle has been returned, an expert company inspects it for any damage. Check with your employer whether you can have the vehicle inspected before returning it. If your employer agrees, you can choose the following two options:
Inspection by a damage repair company:
- please note that you must schedule an appointment with one Arval's affiliated damage repair companies at least five working days before returning the vehicle
- feel free to contact the Arval driverteam on 030 602 41 41 for help finding the nearest damage repair company that can do the inspection
- after the inspection (which takes about fifteen minutes) you can sign for the condition of the vehicle and take it back
- you can return the vehicle or let it be collected a maximum of five days later
Inspection by an on-site expert:
- please contact the Arval driverteam 030 602 41 41 ten working days before returning the vehicle for an on-site inspection appointment.
- after the inspection (which takes about fifteen minutes) you and the inspector can sign for the condition of the vehicle
- you can return the vehicle or let it be collected a maximum of five days later. The inspection form determines the damage assessment upon return and counts (for new damage) as a damage report.
Final return of the vehicle
The expert inspects the vehicle after it has been returned to Arval's return station. Their conclusions are binding. Depending on the agreements made with your employer, we will charge for reported and unreported damage incidents. Your employer can decide whether they want to recover an amount from you.