Application Support Manager

Vacature afdeling:
5 tot 7 jaar

Who are we?

We are an IT organization (European & Mediterranean area) supporting 15 Arval countries and a Regional Service Center with approximately 2600 users. With a team of about 75 direct colleagues, we are located in the office of Arval Netherlands (one of our 15 Arval countries) in Houten. With our in-house developed platforms and applications, the influence of IT on the business objectives and the contribution to the plans for the future is very large.

We are part of Arval One IT Corporate, based in Paris. The collaboration with the other IT organizations within One IT is becoming increasingly intensive. Arval's head office is also located in Paris.

Arval, a subsidiary of BNP Paribas, is the largest leasing company in Europe and has a total of 29 establishments around the world.

Working at Arval means working at an international top level in a pleasant working environment with an eye for individual employees. A working environment in which your opinion counts, in which attention is paid to you as a person and you are well taken care of in all areas.

The vacancy

Together with the developers, test managers, scrum master, business specialists and product owner, you are part of a squad that is end-to-end responsible for specific applications.

The application support manager position focuses on improving the quality of these applications by monitoring, analyzing and solving production disruptions. Together with the other developers you will also work on new development.

 Key responsibilities in this role include:

  • analyzing and solving production issues (third-line support)
  • executing service requests for change (third-line support)
  • interaction with users (in English) and third parties (suppliers)
  • collaboration with other IT disciplines
  • implementation of functional and corrective changes
  • process automation
  • analyzing and solving problems (problem management)
  • documentation of procedures and working standards
  • participation in IT projects
  • taking care of asset management for ‘your’ applications/modules
  • development of new features
Benodigde vaardigheden:

You bring

  • HBO+ work and thinking level
  • good level of the English language
  • experience with Java and PL/SQL
  • experience with oracle applications, PowerShell and/or groovy is a plus
  • strong analytical skills
  • accuracy
  • initiative and creativity
  • solution-oriented thinking and perseverance
  • experience with (functional) application management / third line incident management is a plus
  • experience and affinity with IT in general is a plus

You are used to working independently, you have strong analytical and creative skills and you feel at home in a dynamic international environment. You are not discouraged by complexity when achieving objectives.

What we offer you?

You work together with enthusiastic colleagues, with whom you can also relax during drinks, (sport-) activities and parties. In addition, we offer you:

  • a non-contributory pension
  • annual result-related bonus
  • educations
  • company car/mobility budget


Does the job description sound appealing to you and do you recognize yourself in the above points? Then we would like you on our team! Click on “apply now” and submit your application via the form. If you have any questions, you can always contact our Recruiter Irene Vlaming via or on 030-602.44.44. 


Over Arval:

Arval is ooit begonnen als autoleasemaatschappij, maar is inmiddels expert in het aanbieden van diverse mobiliteitsoplossingen voor zowel zakelijke als particuliere klanten. Een elektrische auto of e-bike leasen? Of een duurzaam mobiliteitsbeleid voor een grote organisatie uitdenken? Arval heeft alle kennis en ervaring hiervoor in huis. Ons doel is onze klanten altijd zo duurzaam en zorgeloos mogelijk naar hun bestemming te krijgen. Vandaar dat dienstverlening bij ons hoog in het vaandel staat. We zijn niet voor niets al veertien keer uitgeroepen tot beste leasemaatschappij van Nederland!

Werken bij Arval betekent onderdeel zijn van een wereldwijde organisatie, met meer dan 7.200 medewerkers in 30 landen. In Nederland werken ongeveer 300 medewerkers vanuit ons karakteristieke kantoor in Houten aan duurzame mobiliteitsoplossingen. Daarnaast is Arval onderdeel van de BNP Paribas Group, de grootste bank van Europa. Genoeg om over op te scheppen dus! Gelukkig staat menselijkheid binnen Arval voorop. Daarom is de werksfeer juist erg ongedwongen en zoals het werken in een kleine organisatie.

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