Our service approach
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> Transparency
Transparency
Arval is transparent in its communications with its clients. We use our justification analysis to inform you how the costs relate to the coverage which we have included in the vehicle rental. It is possible that relation between the two has become disproportionate as a result of our efforts to encourage the drivers to handle their car more sensibly. This will lead to a lowering of the vehicle rental rates.
We use the car cost index of Statistics Netherlands (CBS) to ensure that possible increases in our vehicle rental rates do not exceed the price increases in the market. You will receive an update of this car cost index on a quarterly basis.
We use the car cost index of Statistics Netherlands (CBS) to ensure that possible increases in our vehicle rental rates do not exceed the price increases in the market. You will receive an update of this car cost index on a quarterly basis.
Unique complaints reporting procedure
In addition, Arval will record any complaints that you may have communicated to us. Arval defines any expression of dissatisfaction as a complaint. We will agree with you how many complaints can be made by your company and by the individual drivers. You will be provided with a summary of all the complaints made within a specific period via our justification analysis. If we do not fulfil the various agreements we will fine ourselves. Because in non-financial matters, too, we strive to create optimum transparency.