Our service approach
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Driver influencing
Arval aims to save at least 10% on your fleet management and car costs. This target is realised in part by improving your drivers’ driving behaviour. As far as possible, Arval involves your drivers in the operation of their car, which helps to increase their awareness of cost and environmental issues.
Every quarter, we send your drivers a summary listing their personal performance set against the standards that were established in advance. For instance the number of damages, the vehicle’s servicing costs, fuel consumption and CO2 emission.
Throughout the term of his or her contract, the driver will receive a letter after each visit to a garage or damage repair company. This letter will list the relevant repair and servicing activities and the related costs. This will contribute to the driver’s awareness of the various costs.
At least once a year, we will meet with you to discuss our justification analysis. This analysis shows at a glance which of your drivers stands out, be it in a positive or a negative sense. We will subsequently consult with you and determine whether we will ‘get in touch’ with these drivers on account of their behaviour. This can be done by rewarding individual drivers via a constructive merit policy or by informing individual drivers of the consequences of their driving behaviour for you as their employer. Depending on your wishes, this can either be done over the telephone or in writing.
Arval keeps a careful watch on whether there is an improvement in the driving behaviour of your drivers. If this is not the case, we will take action accordingly and inform you of the results.
Every quarter, we send your drivers a summary listing their personal performance set against the standards that were established in advance. For instance the number of damages, the vehicle’s servicing costs, fuel consumption and CO2 emission.
Throughout the term of his or her contract, the driver will receive a letter after each visit to a garage or damage repair company. This letter will list the relevant repair and servicing activities and the related costs. This will contribute to the driver’s awareness of the various costs.
At least once a year, we will meet with you to discuss our justification analysis. This analysis shows at a glance which of your drivers stands out, be it in a positive or a negative sense. We will subsequently consult with you and determine whether we will ‘get in touch’ with these drivers on account of their behaviour. This can be done by rewarding individual drivers via a constructive merit policy or by informing individual drivers of the consequences of their driving behaviour for you as their employer. Depending on your wishes, this can either be done over the telephone or in writing.
Arval keeps a careful watch on whether there is an improvement in the driving behaviour of your drivers. If this is not the case, we will take action accordingly and inform you of the results.