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Service Level Agreement
Arval makes clear agreements with your organisation via a Service Level Agreement. We will discuss in detail which level of service you wish to receive from us and will record these details both on paper and in our computerised system. The Service Level Agreement, in other words, sets down who will be doing what and when, so that we can guarantee that you will receive accurate service.
We will consult with you to draw up various guarantees and service norms in advance pertaining to the satisfaction of you and your drivers with the quality of our services. This allows Arval to safeguard our performance and effort obligations.
Arval’s unique penalty clause ensures that the quality of our services will be of a consistent standard, as we will fine ourselves if we do not fulfil the agreements that we have made with you. All members of our account team – which is entirely at your disposal – are informed of the agreements in place – each for his or her own discipline.
We will consult with you to draw up various guarantees and service norms in advance pertaining to the satisfaction of you and your drivers with the quality of our services. This allows Arval to safeguard our performance and effort obligations.
Arval’s unique penalty clause ensures that the quality of our services will be of a consistent standard, as we will fine ourselves if we do not fulfil the agreements that we have made with you. All members of our account team – which is entirely at your disposal – are informed of the agreements in place – each for his or her own discipline.