Cees van der Want, Category Purchaser Procurement Office at KPN:
“KPN has a fleet of over 5,000 vehicles, half of which are passenger cars and the other half of which are commercial vehicles. We have been collaborating with Arval since 2003. After our call for tenders in 2006, we once again decided to work with Arval, because they really work to elaborate the concept of ‘partnership’. A Service Level Agreement and a business plan further strengthen our collaboration. The accurate and coordinating role assumed by Arval when dealing with our drivers and preferred suppliers (for example importers, installation companies, insurers, etc.) has a very positive effect.”

Harriet Jonker, Category Purchaser Procurement Office at KPN:
“Every two weeks, our fleet managers have a meeting with Arval. Arval has drawn up an annual job calendar which ensures that we are proactively informed via clear, well-ordered reports on specific fixed dates. That helps keep things clear.”

In KPN’s experience, Arval epitomises the small leasing company among the major firms. They provide tailor-made reports and have innovative solutions. An example of this last point is the introduction of the NS Business Card. Arval is still the only leasing company that structurally calls drivers to account for their driving behaviour. Thanks to their quarterly reports, our drivers can see how their performance compares. A report mark provides insight into how the vehicle’s operational record develops. This has direct financial advantages for KPN. “Arval asks a realistic price for its high level of service. And that definitely also plays a role in our decision to work with Arval.”